Shipping policy
Shipping Policy
We are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below.
Processing Time
- Orders are processed within 1–3 business days after payment is confirmed
- Orders are not processed on weekends or public holidays
Shipping Time
🇮🇩 Domestic Shipping (Indonesia)
- Estimated delivery time: 2–5 business days
🌍 International Shipping
- Estimated delivery time: 5–12 business days, depending on destination and customs processing
Please note that delivery times are estimates and may vary due to external factors such as carrier delays or customs clearance.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and order weight
- Any applicable shipping fees will be clearly displayed before completing your purchase
Free Shipping (if applicable)
We may offer free shipping promotions from time to time. These will be clearly stated on the website.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email
- You can use this tracking number to monitor your delivery status
Customs, Duties, and Taxes (International Orders)
- International orders may be subject to customs duties, taxes, or import fees
- These charges are the responsibility of the customer and are determined by the destination country
Shipping Address
- Please ensure your shipping address is accurate and complete
- We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses
Delayed or Lost Packages
If your order is delayed or appears lost:
- Please contact us with your order number
- We will assist you in tracking and resolving the issue with the shipping carrier
Contact Information
If you have any questions about shipping, please contact us:
Email: urbanblossom@outlook.co.id