FAQs Customers
RETURNS POLICY
We want you to feel confident with every purchase. If something isn’t right, you may request a return based on our return conditions. Items must be unused, unwashed, and in original condition with tags attached (if applicable).
SHIPPING & US SHIPPING
We process orders as quickly as possible after payment is confirmed. Delivery times may vary depending on your location and courier service. Tracking details will be provided once your order has been shipped.
WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED OR I HAVE QUALITY CONCERNS?
If you receive a defective, damaged, or incorrect item, please contact us immediately with your order details and clear photos of the issue. Our team will review your case and provide the best solution.
HOW DO I REQUEST A RETURN?
To start a return, please contact our customer service via email or WhatsApp with your order number and reason for return. Our team will guide you through the return process step by step.
HOW LONG DOES THE RETURN PROCESS TAKE?
Once we receive your returned item, it will be checked by our team. The review process usually takes a few business days before approval or further action is taken.
WHEN WILL I RECEIVE MY STORE CREDIT?
After your return is approved, store credit will be issued within a short processing period. You will be notified once it has been successfully added.
CAN I RETURN SALE OR DISCOUNTED ITEMS?
Items purchased during promotions or discounts may have different return conditions. Please check the product details or contact our support team for confirmation before returning.