Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. Please review our return and refund policy below.

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Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in original condition
• The item must be returned with original packaging and tags (if any)
• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be accepted.

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Non-Returnable Items

The following items are not eligible for return:

• Items that have been worn, washed, or damaged after delivery
• Sale or discounted items (if applicable)
• Personal use items (if applicable)

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Refunds

Once we receive and inspect your return:

• We will notify you of the approval or rejection
• If approved, your refund will be processed within 5–10 business days

Refunds will be issued to the original payment method used during purchase.

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Shipping Costs

• Shipping fees are non-refundable
• Customers are responsible for return shipping costs unless the item is defective or incorrect

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Damaged or Incorrect Items

If you receive a defective or incorrect item:

• Please contact us within 48 hours of receiving your order
• Provide photos as proof

We will arrange a replacement or refund based on the situation.

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How to Request a Return

To request a return, please contact us:

Email: urbanblossom@outlook.co.id

Include:

• Order number
• Reason for return
• Photos (if applicable)

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Important Notes

• Returns sent without prior approval may not be accepted
• Processing times may vary depending on your payment provider