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Frequently asked questions (FAQ)

Return Policy

1️⃣ Return Eligibility
Returns accepted only for damaged, defective, or wrong items within 30 days. Items must be unused, unwashed, in original packaging with tags. No returns for change of mind or wrong size. Personalized, discounted, and digital products are non-refundable.

2️⃣ How to Return
Contact us at urbanblossom@outlook.co.id with your name, order number, photos/videos of the issue, and a brief description. We’ll reply within 48 hours with instructions.

3️⃣ Return Shipping
We cover shipping if the item is faulty or incorrect. Customers pay for returns due to personal reasons. Use insured, trackable shipping as we aren’t responsible for lost returns.

4️⃣ Refunds & Exchanges
After inspection, refunds are processed within 14 days to the original payment method. Exchanges ship free.

5️⃣ Non-Returnable Items
No returns on personalized/custom, digital products, hygiene items (including underwear/swimwear), or sale items.

6️⃣ International Returns
Customers arrange and pay return shipping; customs fees are non-refundable.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Secure Transaction

transactions are conducted with top-tier bank-grade security

Chat with us

Inquiries to be made? Please do not hesitate to contact us at any time

Shipping

Each order is promptly packed upon receipt. Orders typically require 1-2 business days for preparation.

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